Ticket and Season Pass Sales Associate Position Winter 2014/15

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Job Title: Ticket & Season Pass Sales Associate

Department: Ticket & Season Pass
Reports To: Ticket Sales Supervisors
Request Date: Mid-November
FLSA: Non-exempt
Status: SFT & SPT

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY: The Sales Associate sells daily lift tickets, season passes and other resort products to guests

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Accurately and efficiently processing lift tickets and season passes while capturing guest data
2. Ability to learn, understand and effectively communicate with the guest about multiple product types, changing pricing, and product offerings
3. Willing to cross-train and work in all areas/locations of the resort
4. Produce neat, organized, and accurate cash turn in and auditing reports
5. Ability to handle a large quantity of customer interactions while delivering exceptional service; internal & external.

EQUIPMENT USED: Computers and Printers

RESPONSIBILITIES TO SAFETY:
1. Aware of the mountain safety code

QUALIFICATIONS:
Must be 18 or older.
Must be able to work weekends and holidays.
Must commit to work the entire season.

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent.
Computer skills required.
Cash handling and guest service experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Ability to sit or stand for long periods of time.

Ticket Checker Position Winter 2014/15

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Job Title: Ticket Checker

Department: Lift Operations
Reports To: Lift Operations Manager
Prepared Date: September
FLSA: Non-exempt
Status: SFT/SPT

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
The Snowbasin Lift Operations team is an integral part of the overall operation of the Snowbasin Ski Resort.
Snowbasin Lift Operations is a division of Mountain Operations. As a member of the Mountain Operations team you will fill a key role in the success of Snowbasin. At the same time you will also fill a role providing our guests with the service that is a trademark of Snowbasin. Ticket Checkers should be friendly, attentive and reliable person aged 16 years or over.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
Promote Snowbasin’s vision of “Great Mountain, Great Service, Great Value” and all departmental/company goals. Follow and advocate guidelines set forth in the Snowbasin Handbook and the Lift Operations Handbook. Have ability to reason and react quickly and thoughtfully to any situation.
Be energetic, dependable and self-motivated.
Knowledge and/or willingness to learn Motorola hand-held scanners and RTP.

EQUIPMENT USED:
Skis/Snowboards
Snowbasin lift systems: Staedli, CTEC, Thiokol, Bruckschlogl, Dopplemayer
RTP/Motorola Scanners

RESPONSIBILITIES TO SAFETY:
Learn and display all departmental and company policies and procedures with a focus on detail, guest services, safety, grooming standards, attendance/punctuality and record keeping.
Ability to focus on personal and guest safety.
Follow and advocate the Skiers Responsibility Code and all other Snowbasin safety practices.

QUALIFICATIONS:
Willingness to learn how to provide a quality experience for Snowbasin guests.
Good communication skills with willingness to improve.
Ability to ski/snowboard is recommended but not required.

EDUCATION and/or EXPERIENCE:
Must be able to speak, read, write and understand English.
Must be able to speak, read and write to enhance the communication process.
Should have, or be willing to learn, both verbal and written communication skills.
Currently in school, HS diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS:
None

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Enjoy working outdoors and outdoor activities in all weather conditions.
Able to travel to Snowbasin when scheduled.
Available to work on both weekend days and all holidays.

Terrain Park Day Crew Position Winter 2014/15

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Job Title: Terrain Park Day Crew

Department: Terrain Park
Reports To: Terrain Park Manager
Request Date: September
FLSA: Non-exempt
Status: Seasonal Full Time

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
Day-time terrain park hand crew

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Customer Service
2. Maintain Park Rope Lines, Signs, and Closures
3. Maintain Park Features
4. Opening and Closing of Parks
5. Test Park Features

EQUIPMENT USED:
Hand Tools, Rakes, Shovels, Snowmobiles, Power Tools, Ski/Snowboard Equipment, fork Lift

RESPONSIBILITIES TO SAFETY:
1. Know and follow the Skier’s Responsibility Code
2. Know and follow the SMART Style Terrain Park Safety Code
3. Fill out daily inspection logs on every park and feature

QUALIFICATIONS:
Must be 18yr old or older.
Prior Park Crew experience a plus.
Advanced ski/Snowboard Ability.
Park riders preferred.

EDUCATION and/or EXPERIENCE:
Prior Park Crew preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Work outside on feet all day.
10hr shifts.
Lift 60 lbs.
Advanced ski/snowboard ability.

Terrain Park Day Crew Supervisor Winter 2014/15

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Job Title: Terrain Park Day Crew Supervisor

Department: Terrain Park
Reports To: Terrain Park Manager
Request Date: September
FLSA: Non-exempt
Status: Seasonal Full Time

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
Day-time terrain park hand crew supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Customer Service
2. Supervise the maintenance of Park Rope Lines, Signs, and Closures
3. Supervise the maintenance of park features
4. Supervise the opening and closing of parks
5. Supervise the Testing of Park Features

EQUIPMENT USED:
Hand Tools, Rakes, Shovels, Snowmobiles, Power Tools, Ski/Snowboard Equipment, fork Lift

RESPONSIBILITIES TO SAFETY:
1. Know and follow the Skier’s Responsibility Code
2. Know and follow the SMART Style Terrain Park Safety Code
3. Fill out daily inspection logs on every park and feature
4. Responsible for the safety of the day crew

QUALIFICATIONS:
Must be 18yr old or older.
Prior Park Crew supervisor experience a must.
Advanced ski/Snowboard Ability.
Park riders preferred.

EDUCATION and/or EXPERIENCE:
Prior Park Crew supervisor experience a must.

CERTIFICATES, LICENSES, REGISTRATIONS:

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Work outside on feet all day.
10hr shifts.
Lift 60 lbs.
Advanced ski/snowboard ability.

Terrain Park Groomer Open Position Winter 2014/15

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Job Title: Terrain Park Groomer

Department: Terrain Park
Reports To: Terrain Park Manager
Request Date: September 1, 2014
FLSA: No n-exempt
Status: SFT

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Groom all parks nightly
2. Work with park manager and park grooming supervisor to facilitate park rebuilds
3. Help out fleet groomers when possible
4. Build competition venues as needed
5. Build photo shoot venues as needed

EQUIPMENT USED:
Snowcat, Hand Tools, Rakes, Shovels, Snowmobiles, Power Tools, Ski/Snowboard Equipment, Fork Lift

RESPONSIBILITIES TO SAFETY:
1. Know and follow the Skier’s Responsibility Code
2. Know and follow the SMART Style Terrain Park Safety Code
3. Fill out daily fuel use and maintenance logs on every park and feature
4. Responsible for the safe construction of all features
5. Responsible for the safe use of snowcat

QUALIFICATIONS:
Must be 18yr old or older. Prior Park Grooming experience a must. Advanced ski/Snowboard Ability. Park riders preferred.

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent is preferred.
Prior park grooming experience a must.

CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Drivers License

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Work nights driving cat and some hand shaping at night out of cat.
8 to 10hr shifts.
Lift 60 lbs.
Advanced ski/snowboard ability.

Snowmaker Position Winter 2014/15

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Job Title: Snowmaker

Department: Snowmaking
Reports To: Manager, Shift Supervisor
Request Date: 10-20-14
FLSA: Non-Exempt
Status: Seasonal Full Time

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
This job is an outside position working in the elements, working under dark, cold and adverse conditions. Work begins late October and typically runs through the middle of January. 12 hour shifts are required Day Shift from 7am to 7pm, Night Shift from 7pm to 7am four consecutive days.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Gun runs consisting of rotating guns, checking snow quality and clearing snow from around shelters.
2. Setup, teardown, troubleshooting and mobilization of automatic, manual and fan guns.
3. Monitor and operation of snowmaking computer as well as system pressure and flow.
4. Monitor and operation of water computer.
5. Monitor snowmaking motor room

EQUIPMENT USED:
Trucks, ATV, UTV, Snowmobiles, Trailers, Ski and Snowboard Equipment (day shift only), fixed guns, Mobile guns, Hoses, Shovel, Hand tools and torches.

RESPONSIBILITIES TO SAFETY:
1. Vehicle safety training (truck, ATV and snowmobile)
2. Hearing protection
3. Proper Clothing and footwear
4. Controlled skiing and snowboarding
5. Environmental awareness

QUALIFICATIONS:
18 years or older

EDUCATION and/or EXPERIENCE:
Prior snowmaking a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver License

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must be able to lift and carry 75 lbs.
Using hands to grasp, twist, push and climb.
Advanced skier or snowboarder (Day shift only).
Able to work in extreme weather conditions for extended periods of time.
Ability to hike in varying snow conditions.

Rental Technicians Winter 2014/15

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Job Title: Rental Technician

Department: Rentals & Repair
Reports To: Rental Shop Manager
Request Date: September
FLSA: Non-exempt
Status: SFT & SPT

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
Provides guest services related to the proper selection, fitting, renting and selling of a variety of winter sports equipment and accessories. Assists in numerous functions related to maintaining efficient and high-quality shop operations

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
• Have the desire to get new skiers/riders into the proper equipment.
• Fit Boots, Skis, Snowboards and/or Poles to guest satisfaction
• Ensure guests are well-equipped for a day on the mountain
• Remain current on new industry products and trends while demonstrating knowledge of products
• Demonstrate proper knowledge of company cash handling policies and procedure
• Arrive on time, with proper, clean uniform and appearance
• Maintain rental fleet and inventory
• Assist with tracking equipment and inventory regularly.
• Assist management with prevention of theft, both internally and externally.
• Maintain a neat, clean and well-groomed appearance.
• Look for ways to improve processes, guest experience and employee experience regularly.
• Perform other duties as assigned

RESPONSIBILITIES TO SAFETY:
• Protect, promote, and train safety to self, co-workers, and Snowbasin Resort guests at all times.
• Promptly report any potentially harmful equipment or situations to the immediate manager
• Report safety-related accidents and incidents at once to immediate manager and appropriate department(s), following documented procedures.
• Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
• Operate equipment /Tools in a safe manner that will not lead to injury of yourself or others.
• Drive in accordance with the law and Snowbasin Resort policies.

QUALIFICATIONS:
• Basic computer skills
• Strong customer service skills
• English fluency – required
• Friendly, personable and comfortable working with people
• Ability to work a flexible schedule; including some nights and weekends – required
• Experience with rental POS systems – preferred
• Passion for the snowsports industry – preferred
• Disciplined, responsible and accountable.
• Ability to motivate staff and lead by positive example

EDUCATION and/or EXPERIENCE:
• High School Diploma required.
• Must be at least 18 years old.
• Experience and knowledge of rental software systems preferred.
• Experience with ski and snowboard tuning and binding adjustments required.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must pass ski manufacturers’ binding certification (on-the-job training provided)

PHYSICAL DEMANDS & WORK ENVIRONMENT:
• Ability to lift boots, bindings and skis frequently throughout each shift.
• Ability to lift up to fifty (50) pounds.
• Ability to operate all tuning equipment and general tools.
• Ability to stand for long periods of time while assisting guest needs.

Shuttle Driver Winter 2014/15

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Job Title: Shuttle Driver

Department: Guest Services
Reports To: Guest Services Manager
Request Date: September
FLSA: Non-exempt
Status: SFT & SPT

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY: Resort Guest Services is responsible for all guest interactions (wayfinding, parking, shuttling, welcoming) until guest have accessed Snowbasin trails or departed for home. Shuttle drivers are an integral part of these services by safely & efficiently transporting guests with a friendly demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Assist in parking operations
2. Drive vehicles (bus, trucks with trailers, vans) to transport guests
3. Offer information to guests (wayfinding, ski area info, etc.)
4. Snow removal (both from vehicles & walk ways)
5. Assist in recycling operations

EQUIPMENT USED:
Golf Cart, Gator, Shuttle Bus, Pick-up with tow trailer, 15 passenger vans

RESPONSIBILITIES TO SAFETY:
1. Guest safety while transporting
2. Operating vehicle safety
3. Personal safety while working around moving objects
4. “Slips & Falls” mitigation
5. Proper lifting techniques

QUALIFICATIONS:
Minimum of 21 years old

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent is preferred

CERTIFICATES, LICENSES, REGISTRATIONS:
Commercial Driver’s License with passenger endorsement or current valid driver’s license with ability to obtain CDL with passenger endorsement (Snowbasin will assist in procurement)

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must be able to work outdoors for long periods of time.
Must be able to routinely drive a designated route.
Must be able to lift 80 pounds.

Retail Sales Associate Position Winter 2014/15

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Job Title: Retail Sales Associate

Department: Retail
Reports To: Retail Sales Manager
Request Date: September
FLSA: Non-exempt
Status: Seasonal Full Time & Seasonal Part Time

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
Must be Customer friendly, Employee Friendly, a Team Player and Punctual. Must become familiar with all aspects of Snowbasin Resort and Retail products.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Cashiering
2. Directing customers to products – Informing customers about products
3. Answering Customer Questions about all aspects of the Resort
4. Straightening and cleaning shop as needed
5. Stocking inventory
6. Preparing inventory for shop floor
7. Dealing with customer service issues

EQUIPMENT USED:
Computer/cash register

RESPONSIBILITIES TO SAFETY:
1. Lift in a safe manner
2. Use ladders safely
3. Have concern for customer safety
4. Wear appropriate footwear for icy outdoor conditions (can bring a 2nd pair of shoes for use in the shop.)
5. Drive winter appropriate vehicle with reliable snow tires

QUALIFICATIONS:
Cash handling and retail experience desired but not mandatory

EDUCATION and/or EXPERIENCE:
High School Diploma and computer experience required

CERTIFICATES, LICENSES, REGISTRATIONS: NA

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must be physically able to stand for long periods of time, and able to lift up to 40 LBS.

Ski Patrol Position Winter 2014/15

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Job Title: Ski Patroller

Department: Ski Patrol
Reports To: Ski Patrol Director
Request Date: September
FLSA: Non-exempt
Status: Seasonal Full Time

NOTE: This job description shall not be construed as a contract for employment.

SUMMARY:
Snowbasin Ski Patrol’s primary responsibility is to promote a mountain resort experience that is Adventurous yet Comfortable, while providing customer service that is Warm, Fun and Friendly.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
1. Promote safety and provide exceptional customer service
2. Provide emergency care and transport for guests and employees
3. Contribute to the daily operation of the Ski Patrol and the resort
4. Perform lift/gondola evacuation and other search and rescue operations
5. Assist in avalanche reduction measures and other snow safety related duties

EQUIPMENT USED:
Radios, toboggans, snowmobiles, first aid equipment, avalanche beacons and probes, explosives, avalaunchers

RESPONSIBILITIES TO SAFETY:
1. Ensure the highest standard of safety is maintained throughout the resort
2. Enforce safe skiing and riding practices and provide related education when necessary
3. Demonstrate hazard awareness and the ability to relate it to risk reduction
4. Maintain signage, tower pads and other risk reduction strategies
5. Adhere to all Ski Patrol policies and procedures regarding rescuer safety

QUALIFICATIONS:
Must be at least 21 years old and able to pass a drug screening and background check
Excellent customer service skills
Expert skiing ability; able to ski any terrain in varying conditions
Ability to work within a dynamic team environment
Available to work weekends and holidays

EDUCATION and/or EXPERIENCE:
High school diploma or equivalent
Previous Ski Patrol experience desired

CERTIFICATES, LICENSES, REGISTRATIONS:
OEC or EMT with CPR for the professional rescuer
Maintain current and up-to-date medical qualifications

PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must be physically capable of working long hours in all weather conditions
Work is performed in a mountainous winter environment in varying weather conditions