Job Title: Snowsports Sales Desk
Reports To: Snowsports Director
Prepared Date: September
Status:Full or Part Time Seasonal
NOTE: This job description shall not be construed as a contract for employment.
The Snowsports Reservations Desk Attendant serves as a sales and desk cashier, public relations and guest service professional and also as a representative of Sun Valley Resort. He/She works as a member of an interdependent team dedicated to creating the best possible environment for taking and teaching a ski or snowboard lesson. The Reservation Attendant works not only with students, but with all guests and other employees, fulfilling the guest service orientation of Sun Valley Resort, both on and off the job.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Recognizes that service is our product and helping guests have great vacations is our primary job.
2. Has a working knowledge of computers and telephone.
3. Sells Snowsports Department and lift ticket products.
4. Performs cashiering duties: pick up bank, enter accurate transactions into computer, complete accurate check out, assist supervisor, etc.
5. Helps guide guests to the right product for them in a timely manner.
6. Makes appointments and coordinates private lessons per supervisor instructions.
7. Keeps desk area clean, neat and well stocked with supplies.
8. Maintains accurate knowledge of all programs and rates.
9. Offers information to guests in Snowsports Department, mountain and surrounding area and serves as a public relations representative for Snowbasin Resort, both on and off the job.
10. Greets and assists guests in a friendly, helpful, respectful manner.
11. Remembers that a smile and a friendly, helping hand can make a guest’s vacation.
12. Reads and complies with the Snowbasin Employee Handbook and Ski/Snowboard Procedures, including grooming, dress and behavioral standards.
13. Appreciates that teamwork is essential for the success of the guests, Snowsports Department and Resort.
14. Cooperates with all Resort employees and co-workers in the performance of their duties.
15. Maintains good humor and a cooperative attitude in all dealings with guests, co-workers and supervisors.
16. Performs other jobs and responsibilities as assigned.
RESPONSIBILITIES TO SAFETY:
1. Protect the safety of self, co-workers, and Snowbasin Resort guests at all times.
2. Promptly report any potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s).
3. Report safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
6. Drive in accordance with the law and Snowbasin Resort policies.
1. Must demonstrate excellent communication and “people” skills.
2. Must love working with people.
3. Must be adaptable and willing to learn, grow and improve.
4. Must maintain a high level of energy and enthusiasm on the job and be able to complete all transactions in an accurate and timely manner.
5. Must be able to work long and irregular hours under stress, sometimes with difficult people, and maintain a cheerful, professional attitude.
6. Must be willing to work holidays and busy periods without burnout or moodiness.
7. Must be a team player.
CRITERIA FOR EVALUATION (PERFORMANCE STANDARDS)
The Ski and Snowboard instructor is evaluated on performance of duties, teaching ability, communication skills, level of guest service, attitude, attendance and punctuality, attire and grooming, initiative, guest comments, student return rate, skiing/riding ability and improvement relations with co-workers and guests, technical knowledge, willingness to improve (participation in clinics and discussions, free skiing/riding, PSIA and AASI certifications, etc.), professionalism and mature judgment.